Refund policy

Refund, Return & Exchange Policy

Last Updated: 16 August 2026

At WE WILL FASHION, we take care to provide quality products and a good shopping experience. If you receive a wrong or damaged product, please contact our support team as soon as possible with the required information and evidence.

1. Reporting an Issue

Any return, refund or exchange request must be reported to us within 24 hours of delivery.

Please contact us at:

Email: wewillfashion.in@gmail.com
WhatsApp: +91 78782 28962

Please provide the following:

Order Number
Reason for the complaint
Contact Number used for the order
Uncut parcel-opening video, clearly showing the parcel being opened and the product being taken out
Photographs of the shipping label
Clear photographs of the product after removing it from the parcel
For a size-related issue, clear photographs showing the actual product measurement along with a measuring tape

The above information may be required to verify the condition of the parcel and product and to determine whether the issue occurred before delivery.

2. Check the Parcel Before Accepting Delivery

Please carefully check the outer condition of the parcel at the time of delivery.

If the parcel appears damaged, opened, repacked, tampered with, or otherwise suspicious, please do not accept the parcel where refusal is possible.

Take clear photographs/videos of the parcel and shipping label and send them to us immediately at:

Email: wewillfashion.in@gmail.com
WhatsApp: +91 78782 28962

If the delivery service does not provide an option to inspect or refuse the parcel, please document its condition as soon as possible and contact us immediately.

3. Eligible Return, Refund or Exchange Cases

A return, refund or exchange may be considered for genuine cases such as:

Wrong product received
Product received in a damaged condition
Genuine product-related issue verified by our support team
Genuine size-related issue, where applicable, subject to verification and the required measurement evidence

The product must remain unused, unworn, unwashed and unaltered, and should be returned with its original packaging, tags and applicable accessories.

Providing photographs or video does not automatically constitute approval. Every request will be reviewed by the WE WILL FASHION Support Team.

4. Refund

Refunds are considered only for eligible cases, particularly where a wrong or damaged product is verified and the product is returned to our warehouse in acceptable condition.

The final decision regarding eligibility for a refund will be taken by the WE WILL FASHION Support Team after reviewing the complaint, supporting evidence and returned product.

Once the eligible returned product is received at our warehouse and the case is approved, the refund will be processed within 8–10 days through the applicable bank/UPI payment method.

A complaint by itself does not guarantee a refund. The case must satisfy the applicable return/refund conditions.

5. Exchange

For an approved exchange, the replacement product will be dispatched within 8–10 days after the original product is received at our warehouse and the exchange is approved, subject to product availability.

The returned product must satisfy the applicable condition requirements.

6. Customized Products

Customized, personalized, specially altered, stitched or otherwise customer-specific products are not eligible for return, refund or exchange for change of mind, preference, size preference or any other reason, except where required by applicable law.

7. Returns or Exchanges Without Approval

Please do not send any product back without first informing us and receiving approval from our support team.

Any product returned or exchanged without prior notification and approval may not be accepted or processed.

In such cases, the customer will be responsible for any resulting shipping, handling or other costs, and WE WILL FASHION will not be responsible for loss or damage arising from an unauthorized return shipment.

8. Genuine Claims and Verification

This policy is intended for genuine product-related issues.

False, misleading, unsupported or fraudulent claims may be rejected after verification.

WE WILL FASHION reserves the right to verify each complaint using the information, photographs, videos and returned product provided by the customer before approving any return, refund or exchange.

WE WILL FASHION may, at its discretion, provide additional customer support beyond the minimum requirements of this policy where appropriate.